It Service Desk Analyst L1 (Information Technology)
Temporary
Skills & Experience
Essential
Approximately 1-2 years' experience working within an IT Service Desk, Technical Support, Customer Support or similar environment.
Knowledge of Microsoft 365, Active Directory, SharePoint and Microsoft Exchange.
A customer-focused approach, with excellent communication and relationship-building skills.
Strong problem-solving skills and a logical approach to troubleshooting and fault diagnosis.
Ability to prioritise workload and work effectively in a fast-paced environment.
Experience using enterprise ITSM platforms.
Desirable
Active Directory administration experience.
Knowledge of Intune, Endpoint Management or Azure Active Directory.
ITIL Foundation certification or awareness.
Experience supporting enterprise-scale public sector or corporate IT environments.
CompTIA A+, Network+ or other entry-level technical certifications