Sales & Spares Administrator

Job Title: Sales & Spares Administrator
Location: East Grinstead
Salary: 13.00 - 13.50ph
Contract: Temporary to Permanent
Working Hours: Full-time, Monday to Friday (08:30 - 18:00)
Working Arrangement: Office-based

Key Responsibilities

• Process customer quotations and spare parts orders using the company's ERP system.
• Raise purchase orders with suppliers, ensuring all information, including part numbers, quantities, pricing and delivery dates, is accurate.
• Monitor and maintain the live customer order book, ensuring records are kept up to date.
• Liaise with customers, suppliers and internal departments to track orders and resolve delivery queries.
• Monitor lead times and communicate accurate delivery expectations to customers.
• Obtain supplier order acknowledgements and ensure delivery dates align with customer requirements.
• Chase outstanding purchase orders and monitor progress through to delivery.
• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Communicate any delays or changes to delivery schedules promptly.
• Provide general administrative support to the wider team.
  
  

Skills & Experience Required

• Previous experience in an administration, sales administration, order processing or customer service role.
• Strong organisational skills with excellent attention to detail.
• Confident using computer systems and Microsoft Office.
• Experience using an ERP system would be advantageous.
• Excellent written and verbal communication skills.
• Confident communicating with customers, suppliers and internal departments.
• Ability to manage multiple tasks and prioritise workloads effectively.
• A proactive approach with the ability to work independently and as part of a team.