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Job Title: General ManagerLocation: Knepp Estate, Dial Post, Horsham (applicants must be able to drive to the site as there is no public transport available)Salary: Salary details will be shared and discussed during the interview stageJob Type: Permanent, Full TimeKnepp is a pioneering 3,500-acre rewilding project in West Sussex, internationally recognised for its radical approach to restoring biodiversity and natural processes. Alongside our ecological work, the Wilding Kitchen &amp; Shop is the public heart of the Knepp experience - serving food inspired by our landscape, championing regenerative produce, and connecting visitors to nature through exceptional hospitality and ethical retail.The Wilding Kitchen has recently been recognised by the Michelin Guide, a reflection of our team's dedication to honest, ingredient-led cooking and our commitment to showcasing the abundance that rewilding and regenerative farming can bring.About the role:As a key member of the team, you will manage and oversee the performance of the onsite restaurant and shop. Your key duties will encompass:Operations &amp; Performance<ul><li>Ensure smooth daily operations with exceptional attention to service quality, safety, and efficiency</li><li>Develop and implement systems and processes that improve consistency, productivity, and guest satisfaction</li><li>Oversee financial performance - managing budgets, forecasts, cost control, and KPIs</li><li>Maintain excellent standards of presentation and functionality across the restaurant, shop, and shared spaces</li></ul>Customer Experience<ul><li>Ensure every visitor receives a warm, knowledgeable, and memorable experience</li><li>Champion hospitality that reflects Knepp's authenticity and connection to nature</li><li>Collaborate with the marketing and communications team to develop events, seasonal menus, and visitor offers that deepen engagement</li></ul>Retail &amp; Supply Chain<ul><li>Help sourcing and curation of retail and restaurant products that align with Knepp's principles - local, ethical, seasonal, and regenerative</li><li>Help build strong relationships with local and regenerative suppliers</li><li>Oversee stock control, pricing, and merchandising to maximise sales and minimise waste</li></ul>Sustainability &amp; Impact<ul><li>Help embed Knepp's sustainability ethos in all aspects of restaurant and shop operations</li><li>Monitor environmental impact and implement initiatives to reduce waste, energy use, and carbon footprint</li><li>Collaborate with Knepp's wider team to integrate rewilding and regenerative food storytelling into the visitor experience</li></ul>Project expansion<ul><li>To advise and lead on new initiatives: Online shop</li><li>Collaborations</li><li>Car parking charges</li><li>Marketing</li></ul>About youEssential:<ul><li>Proven experience in hospitality, restaurant, and retail</li><li>Strong leadership skills with a demonstrated ability to manage, motivate, and develop diverse teams</li><li>Excellent communication and interpersonal abilities, with a customer-first mindset</li><li>Sound financial management skills - budgeting, forecasting, and reporting</li><li>Good knowledge, or willingness to learn about sustainability</li><li>Ability to balance hands-on operational management with strategic leadership</li><li>Experience of reporting and interacting with family owners/board members</li><li>Experience in working as part of a large organisation</li><li>Strong knowledge of employment law and employer responsibilities</li><li>Experience of managing a team of 50+</li><li>Must be able drive</li></ul>Desirable:<ul><li>Experience working within a purpose-led or environmental organisation</li><li>Knowledge of regenerative agriculture, farm-to-fork supply chains, or sustainable retail</li><li>Experience in event management, tourism, or rural hospitality</li><li>Familiarity with Knepp's work and ethos</li></ul>Employee Perks Benefits:<ul><li>Competitive salary (dependent on experience)</li><li>KPI linked Bonus'</li><li>Generous staff discounts &amp; holiday allowance</li><li>Opportunities for professional development and engagement with Knepp's rewilding initiatives</li><li>Weekly staff Yoga</li><li>Good work life balance, very few evenings, one weekend day off a week</li><li>A chance to play a leading role in one of the UK's most inspiring sustainability projects</li><li>Free camping at our award-winning campsite</li><li>Complimentary safari in our rewilding project</li><li>Accommodation a possibility</li><li>Free parking</li></ul>Please click on the APPLY button to submit your CV for this role.Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UKCandidates with the relevant experience or job titles of: Restaurant Operations Manager, F&amp;B Manager, Food and Beverage Manager, General Manager, General Manager - Hospitality, Restaurant Manager, Hospitality Manager, Retail Manager, Area Manager, Store Manager may also be considered for this role.

General Manager

Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues. Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This qualified role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. This role will be available from January 2026. About You You should have ahands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. An SIA Door Supervisor licence and previous experience in a similar security-related role is essential, however a CCTV license would also be very advantageous. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Resort Safety SIA Team

Description About the role We are looking for a Shift Manager to work in our Accommodation department at our Bognor Regis resort Reporting to the Productivity Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. This role covers a 5-day working week over 7 days with a wide variety of shifts between 8am and midnight, so flexibility is very important. A valid UK driving license is desirable. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader from within a warehouse or similar accommodation stores environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in managing team during a shift on key tasks and objectives the team in a fun-filled environment to deliver an excellence experience. Responsibility for managing the team during a shift on key tasks and objectives. You should have previous experience in leading within a busy team with experience in leading teams in fast paced environments. You should be able to manage multiple priorities and adapt quickly to changing requirements and understand an environment where a balance of speed and quality is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email . About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Accommodation Stores Shift Manager

Description About the Role The Shift Manager will be the main point of contact for team during their working day in our Splash swimming pool. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. We're looking for someone to enhance our guest experience by driving improvements in Guest NPS and feedback. You'll also play a crucial role in boosting Employee NPS, ensuring a positive work environment. Your efforts will help increase visitor numbers and guest satisfaction scores, all while ensuring that we have the right people in the right place at the right time to achieve our goals. In this role, you will be responsible for managing the team during shifts, ensuring key tasks and objectives are met. You'll drive add-on sales and promotions, supporting your team to do the same. Your role includes making sure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines. You'll capture guest feedback and monitor NPS, taking action to improve where possible. You will also be responsible for providing accurate rotas three weeks in advance through our online roster system and ensuring the system is closed accurately. As a leader, you'll coach and develop your team to meet departmental goals while championing Butlin's Values and Leadership Behaviours. You'll ensure that team rotas are aligned with the Right People, Right Place, Right Time (RPRPRT) principle. Building and maintaining strong relationships across the resort and with central support teams is essential. Additionally, you will handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes. This role typically covers 40 hours in a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You You should possess a current National Pool Lifeguard Qualification (NPLQ), and have relevant experience of working in a busy Pool environment. You should also have the ambition and capability to further develop their leadership skills by undergoing additional in-house training, as well as external courses. You should have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively, along with a background in creating new opportunities through sales and promotions is crucial, and a competence to collaborate with a diverse team to meet the business's needs as determined by guest demand. You should have a track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards. Additionally, you should have exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

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