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We don’t just build technology. We build hope for everyone dealing with Cancer.&nbsp;Are you passionate about creating exceptional user experiences through evidence-based insights?&nbsp;&nbsp;We’re looking for a UX Researcher to join our team for a 4-month contract (salary prorated – extension possible). In this role, you’ll take a hands-on approach to research, delivering user-centred insights that shape high-quality designs and ensure usability engineering compliance. You’ll work closely with our UX Researchers and collaborate with design verticals—Industrial Design, UX Design, and UX Development—as well as stakeholders in Product Management, Delivery, and Engineering.&nbsp;This position requires on-site presence at our Crawley office three days per week, offering you the chance to work alongside a talented team and make a real impact.&nbsp;What you’ll do at Elekta:&nbsp;Your responsibilities will include (but are not limited to):&nbsp;<ul><li>Contributes to the definition of usability strategy for new products and new product releases following regulatory guidelines and Elekta standards.&nbsp; </li><li>Plans, conducts, facilitates and documents contextual studies, interviews, surveys, task and use error analyses, user reviews, heuristic evaluations, or usability testing for a feature, product, or workflow. Supports moderation, note taking, and reporting in larger workflow-level evaluations that are led by more senior UX researchers.&nbsp; </li><li>Contributes to building Radiation Therapy (RT) domain understanding through visualised user personas, user profiles, user journeys, user task flows, and representations of use environment (social, physical, technical).&nbsp; </li><li>Uses understanding of RT user groups, their tasks, and user needs to guide design decisions, shape the user experiences, and avoid use errors in medical devices.&nbsp; </li><li>Actively communicates user needs and user insights to designers, reviews design versions and provides feedback to improve designs.&nbsp; </li><li>Summarizes and documents research insights into presentations, presents the results and facilitates decision making based on research insights.&nbsp; </li><li>Manages Elekta’s reputation and positive experiences towards internal and external test participants.&nbsp; </li><li>Familiar with Elekta QMS processes on a high level. Builds further understanding on how different functions and activities play a part in the product creation process.&nbsp;</li></ul>The right stuff:&nbsp;<ul><li>Comfortable with continuous learning and working with detailed clinical knowledge. </li><li>Comfortable working in a dynamic, deadline-driven environment. </li><li>Ability to adapt and remain curious and receptive to others' ideas and perspectives. </li><li>Excellent time-management and multi-tasking ability. </li><li>Excellent communication and interpersonal skills with the ability to collaborate in a cross-functional team. </li><li>Ability to work under supervision or guidance by other design professionals.&nbsp;</li></ul>What you bring:&nbsp;*We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Masters degree in Human Factors Engineering, Human-Computer Interaction, experimental or cognitive psychology, cognitive engineering or User-Centred Design. </li><li>Good understanding on medical device regulations and compliance is a mandatory criteria for this role. </li><li>Knowledge base acquired from 2+ years of experience as an individual contributor in human factors, usability, or UX research. </li><li>Experience of working in the human factors engineering of medical devices (or other complex devices in a regulated field) is essential. </li><li>Good general understanding of UX research methods, and the ability to compare and choose suitable methods for studies, analysis, and reporting. </li><li>Proficiency in different UX research methods like contextual studies, interviews, surveys, task and use error analyses, user reviews, heuristic evaluations, and usability testing. </li><li>Basic academic writing skills and the ability to follow templates in documentation. </li><li>Good knowledge of usability engineering and risk management standards and guidelines (e.g. IEC 62366, FDA HF guidelines, ISO 14971). </li><li>Proficiency in use of Microsoft Office applications (Word, Excel, PowerPoint) and common workshopping tools (like Miro, FigJam, LucidChart). </li><li>Good understanding of agile principles and agile product development practices (Scrum, Kanban). &nbsp;</li><li>Knowledge of large-scale agile practises (SAFe) is preferred, but not essential. </li><li>Employees must be fluent in the English language (reading, speaking, writing, and comprehension).&nbsp;</li></ul>What you’ll get:&nbsp;In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and&nbsp;&nbsp;for everyone regardless of where in the world, to have access to the best cancer care. In&nbsp;&nbsp; addition to this, Elekta offers a range of benefits.&nbsp;&nbsp;<ul><li>Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week) </li><li>Up to 8 days paid vacation days ( prorated due to duration of contract) (plus bank holidays)&nbsp; </li><li>Onsite subsidized restaurant, offering budget-friendly dining&nbsp;</li></ul>Hiring process&nbsp; &nbsp;We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.&nbsp;&nbsp;&nbsp; Your Elekta contact&nbsp; &nbsp;For questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at <a href="mailto:Sarah.Elmasry@elekta.com" target="_blank">Sarah.Elmasry@elekta.com</a>. We do not accept applications through e-mail.&nbsp;&nbsp; We are an equal opportunity employer&nbsp;We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.&nbsp;

Manor Royal Business District

UX Researcher: Elekta

The purpose of this role is to give strategic direction and drive growth in our global Pest and Hygiene &amp; Wellbeing science teams through technical brilliance and innovation, whilst ensuring the Global Centres of Excellence are aligned to the group strategy. You will lead by example in the three key areas of customer support, innovation, and technical expertise.&nbsp;You will lead the early innovation in the Pest Control and Hygiene &amp; Wellbeing categories by formulating, sourcing, exploring and developing ideas to Proof of Concept stage whilst taking decisive decisions to ensure timely delivery.&nbsp;&nbsp;To identify, provide information and insight, evaluate and, where appropriate, bring developments to technical readiness. Bring in leading edge external technologies which provide differentiation and potentially exclusive IP for RI’s global Pest and Hygiene &amp; Wellbeing categories via a combination of external partnerships, open innovation and new technology development initiatives.Tasks:Customers<ul><li>Build and maintain strong relationships with external stakeholders, including innovation partners, key industry bodies and academia.</li><li>Provide technical field support for those infestations that require deeper investigation or where traditional or current methods have been proven to have failed.</li><li>Provide technical insight and direction for International Key Accounts bids and tenders where required.</li></ul>Innovation&nbsp;<ul><li>Identify gaps in the portfolio, and new product requirements working directly with the relevant Category Marketing lead, and in collaboration with the Head of Pest Innovation, Hygiene &amp; Wellbeing Innovation and Chemical PD to develop opportunities to meet key sector needs with M&amp;I and business colleagues.</li><li>Liaise closely with all M&amp;I teams to ensure alignment of our product development activities. </li><li>Attending and participating in regular meetings such as category boards and updating on the innovation funnel.</li><li>Running of innovations sessions within Rentokil Initial and showing tangible outcomes to Proof of Concept.</li><li>Establishing and maintaining a link with the Technical Leadership Team to provide technical inputs to strategic problems.</li><li>Supporting the Innovation and Product Development Director with the presentation of materials and insight to the Technical Leadership Team and category boards.</li><li>Implement and manage the project management process within the Science team.</li><li>Work closely with marketing colleagues to provide new and novel claims support and selling support information to support product deployment.</li><li>Play an active leadership role on both the Pest Control category board, the Hygiene &amp; Wellbeing category board, and the Innovating for the Future board.</li></ul>Expertise&nbsp;<ul><li>Responsible for maintaining technical support relationships for colleagues dealing with customers and suppliers.</li><li>Representing Rentokil at key conferences and relevant exhibitions and to positively promote Rentokil Initial in the external environment</li></ul>Requirements:<ul><li>A minimum of a good honours degree in a scientific or similar discipline; post-graduate qualification a plus. </li><li>Relevant know-how and experience in the product development or technical management field. Excellent technical knowledge of current Pest or Hygiene &amp; Wellbeing products (or directly-related) fields and services. Experience with biocides and / or pesticides preferred.</li><li>Innovation, creativity training or experience.</li><li>A natural team leader with proven experience of leading, developing and broadening specialist technical staff.</li><li>A minimum of 5 years of experience within a Pest or Hygiene &amp; Wellbeing (or directly related) industry working at a global level.</li><li>I.T. Literate with working knowledge of the full Google suite, Microsoft Excel, Word and PowerPoint.</li><li>Able to make sense out of large sets of data and communicate in a compelling manner.</li><li>Proven ability to communicate technical results data and their significance, to peers, non-technical colleagues and commercial sponsors of work.</li><li>Ability to work to tight deadlines within a structured project management framework.</li><li>Proven experience of working across borders, regions and culture; frequent travel likely.</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Head of Science & Innovation: Rentokil

Job PurposeProvides support to category team and manages small-scale projects (up to c.1.5mGBP spend) under supervisionFOCUS AREAS:Strategy: Focus on execution of strategySuppliers: Mostly focussed on Minor with some Major suppliersPRINCIPAL DUTIES &amp; RESPONSIBILITIES<ul><li>Day-to-day operational management of sub-categories, related suppliers, and ERP systems</li><li>Deliver cost reduction and sustainability projects with support from category team</li><li>Market research on product trends, innovation, sustainability, pricing and legislative requirements</li><li>Help mitigate supply risks and drive continuous improvement</li></ul>SPECIFIC TASKS<ul><li>Day-to-day issue resolution</li><li>Run small tenders or medium tenders with support from Category team</li><li>Support sourcing of leverage and non-critical supplies</li><li>Ongoing analysis of category areas</li><li>Part and supplier creation process</li><li>Nav price list maintenance</li><li>Negotiate terms with smaller suppliers and implement contracts in line with policy and processes (typically up to £1.5m annual spend) with support from line manager</li><li>Assess new suppliers in line with processes to provide guidance for supplier approval.</li><li>Conduct supplier analysis to support various projects, including acquisitions</li></ul>Requirements:<ul><li>Skills in the Google suite of applications and Microsoft Office packages</li><li>Studying CIPS</li><li>Years and type of Skills / Experience required: 2-4</li><li>Good basic procurement knowledge</li><li>Proven relationship building abilities</li><li>Strong analytical ability and problem solving skills</li><li>Good verbal and written communication skills</li><li>Good influencing and persuasion skills</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Group Procurement Category Officer - Hardware: Rentokil

Role SummaryThis role reports to, and will act as a deputy to, the Rentokil Head of Investor Relations.You will represent Rentokil Initial within the investment community and be responsible for helping to implement an effective IR programme, covering the company’s communication with the Capital markets, and building trust and confidence within the investor community.We are looking for an outstanding individual with a passion for investor relations who is pro-active, curious and well-organised. This will be combined with a strategic and commercial mind-set to effectively translate how the company creates value to the investment community. To that end, the position requires excellent communication and interpersonal skills with the executive presence to interact with members of the Rentokil Initial executive team and senior leadership. It also requires the ability to carefully manage relationships outside the company, understanding the regulatory backdrop and specific requirements of the audiences.Main Responsibilities● Strategic equity IR Planning: Partner with the Head of IR to develop and implement a best-in-class equity investor relations programme and strategy● Best in class equity IR programme execution: Drive equity investor engagement, delivering high levels of service and ensuring effective communication of Rentokil’s performance, strategy, and market positioning to investors and analysts worldwide.You will be capable of quickly leading investor meetings and conferences. You will also be the key point of contact responding to investor and analyst queries, and internal queries, in a timely and accurate manner.● Business understanding: Developing and maintaining detailed understanding of financial performance and strategy and operations of the business.● Investor Communications: Leading the preparation of investor materials, including capital markets days, financial results announcements, presentations and supporting documents (including Q&amp;A), together with the Annual Report and quarterly trading statements.● C-Suite &amp; Board Advisory: Deliver regular insights to the Executive team and Board, providing in-depth analysis on Rentokil Initial’s share price movements, sector performance, peer benchmarking, and broader market trends.● Shareholder analysis: Lead on shareholder analysis, identifying opportunities to enhance investor targeting and optimising the composition of the share register.● Analyst Relations: Leading and enhancing relationships with sell-side analysts. Monitor and interpret analyst research, providing the Executive team with insights on market expectations and variances against internal projections.Requirements:Person Specification:● A strong financial background, with excellent modelling, analytical and numerical capabilities evidenced by a financial qualification (ACA, ACCA, CIMA, CFA).● Sound working knowledge of equity markets, corporate financials, share register analysis, regulatory environment and financial modelling techniques and valuation methods used by analysts and investors is essential.● Previous in-house equity IR or sell-side analyst experience is essential.● A great communicator and strong writing skills with the ability to story tell and think creatively. We are seeking an individual who is highly articulate and able to express an investor narrative in an engaging way.● Excellent interpersonal skills with the ability to foster relationships with peers and senior management● Good commercial acumen and a curiosity about businesses and how they work.● Comfort working across all levels in the business including with the CEO, CFO and Global Leadership Team.● Able to observe the finest detail alongside being a ‘big picture’ strategic thinker.● Strong technology skills would be an advantage, including a demonstrated interest in utilising AI, as well as Excel and PowerPointBenefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>25 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Investor Relations - Senior Manager: Rentokil

Permanent - Fulltime - Salary:&nbsp; £50,000-65,000 doe&nbsp; &nbsp;Location: Crawley I HybridAbout AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe are seeking a Regional Sales Manager – EMEA to join our team. In this role, you will be responsible for delivering exceptional service and support to existing customers while actively promoting AerFin’s products. You will play a key role in achieving sales targets, expanding existing accounts, and strengthening customer relationships. Leading a team of Sales Executives and Administrator, you will provide guidance, mentorship, and operational support to ensure outstanding team performance and customer satisfaction.If you are a commercially minded aviation professional with strong leadership and customer-focused skills, we’d like to hear from you.Key Responsibilities<ul><li>Grow AerFin’s customer base and revenue across the EMEA region.</li><li>Manage and develop key accounts, ensuring exceptional service and customer satisfaction.</li><li>Lead, mentor, and support your sales team to maximise commercial performance.</li><li>Trade AerFin inventory through sales, exchanges, and loans; prepare accurate and competitive quotes.</li><li>Source components when required, verifying price, condition, and traceability.</li><li>Monitor market trends, competitor activity, and customer purchasing behaviour.</li><li>Collaborate with supply chain teams on Fair Market Value and report feedback to the supply chain leads.</li><li>Identify new sales opportunities and produce push lists for remarketing.</li><li>Ensure full compliance with Export Control regulations.</li><li>Work closely with the VP &amp; OpCo to strengthen AerFin’s regional market presence.</li></ul>What We’re Looking For<ul><li>Proven sales and customer service experience, ideally within aviation MRO, aftermarket, or OEM sales.</li><li>Strong leadership, coaching, and prioritisation skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Adaptable, self-motivated, and target-driven.</li><li>Proficiency in Microsoft Office Suite.</li><li>Willingness to travel</li><li>Existing customer relationships within the region is beneficial</li><li>Experience with aviation component trading and account management&nbsp;is an advantage.</li><li>Familiarity with Quantum Inventory System is a plus</li></ul>In return we offer:<ul><li>Discretionary Bonus Scheme (20 %)</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)

Regional Sales Manager: Aerfin

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategyPurpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Technical Architect - Customer Experience: Rentokil

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

IT Service Support Manager: People's Partnerhsip

Vacancy NameProduct OwnerVacancy NoVN1933Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionProduct Owner 12 month fixed-term contract About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Working as an integral part of an agile product development team the Product Owner will be working to deliver a pre-agreed roadmap of features across our internal application relating to the transition and management of all communication with our customers via a new Customer Communication Management system (CCM). They will educate the wider business on the product vision and motivate the team in scheduling, design, and delivery of change. • Working as part of a Project, to replace the current document template and generation systems with a third party customer communication management platform. • Drive and deliver against an agreed roadmap of product enhancements. • Working closely with an agile product team to produce an effective and innovative solution. • Obtaining SME sign off on prepared requirements, receiving demos/ delivering UAT on behalf of the business &amp; leading demos to stakeholders outside the delivery team. • Maintains a detailed sprint plan scheduling development work in accordance with product priorities and team velocity. • Reporting on sprint progress and key feature delivery to internal sponsors. • Providing regular updates to key stakeholders and sharing product vision with the wider organisation. What we’re looking for: • Experience working within a wide range of technologies and a good technical mindset. • Can articulate a good understand of agile principles and methodologies. • Good understanding of digital principles and experiencing in applying digital principles within a customer journey. • Experience in leading workshops and exercising exploratory questioning techniques. • Strong self starter with strong organisation skills. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

Product Owner: People's Partnership

Vacancy NameAudit ManagerVacancy NoVN1761Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionAudit Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As an Audit Manager, you’ll be at the heart of delivering high-quality audit opinions that drive confidence across the business. You’ll take ownership of complex, deep-dive reviews and lead the way in shaping our agile audit and consultancy services. From continuous assurance activities to strategic insights, your work will help us stay ahead. In this role, you’ll provide assurance on critical and complex processes, ensuring the business operates effectively and understands the risks it faces. You won’t just identify issues—you’ll influence how we manage them, helping the organisation make informed decisions and maintain resilience. • Perform and lead deep-dive internal audits, aligned to the audit methodology, on complex areas/ processes to provide evidence-based opinions on the control framework, risk management, culture &amp; accountability within budget/deadlines. As part of this, independently apply audit principles throughout all stages of the audit lifecycle with minimal oversight, including: - Planning the audit to understand the key risks, the controls that management are operating and conclude on whether they are appropriately designed; - Develop appropriate tests to conclude on whether controls are being applied effectively; - Understand and explain the materiality of issues and ensure they are substantiated and supported by evidence; - Clearly communicate and explain audit findings and draft concise, well-structured reports for review by the divisional lead; - Oversee the work of junior team members and support their development; and - Build effective relationships with stakeholders • Gather business intelligence to assist the Audit Leadership team in targeting areas where agile audits or consultancy projects are appropriate. • Perform agile audits to provide quick, targeted assurance often working outside of a traditional risk-based audit methodology. • Provide consultancy services to help the business understand the issues they are managing and work through potential solutions to these issues. • Lead junior members of the team in the production of monthly continuous assurance reviews What we’re looking for: • Qualified in a suitable professional qualification, or qualified by experience • Previous financial services experience in internal audit • Strong numeracy, analytical and report writing skills • Analytical and attention to detail • Proactive to use initiative when it comes to work and problem solving • Able to understand complex processes to identify and communicate risks, issues and root causes. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Audit Manager: People's Partnership

The role of the Local SEO Manager is to support the Senior Digital Performance Manager - to leverage the Google local search landscape and to drive forward activities relating to Google products like Google Business Profile (GBP), review generation, local competitor analysis, local search performance and any other areas that support our local lead flow objectives. In addition, the role will implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow.The role’s key responsibilities will include:<ul><li>Responsible for delivering priority Local Search projects across Rentokil Initial and its subsidiary brands globally.</li><li>Responsible for working across the local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage local search volumes to drive conversions and lead flow</li><li>Manage and support the Google Business Profile (GBP) profile landscape across Rentokil Initial and its subsidiaries</li><li>Creation, deduplication, deletion, verification and optimal configuration and setup of GBP profiles for key Rentokil Initial markets.</li><li>This will include liaising with Google Account Managers, Google Support and the local markets around, for example creation or deletion of profiles, bulk location verifications, adding content to profiles including office addresses, phone numbers, service lines and hours of operation.</li><li>Liaise across the Performance Marketing Team to identify local keywords and support the optimisation of Google Post campaigns and content to target these terms.</li><li>Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Performance Marketing and Digital Account Management team to ensure that progress is tracked.</li><li>Support with the global roll-out of review generation in platforms like Embed Social/Podium.</li><li>Drive and support markets with their first and third party review generation activities across both organic and paid channels. Roll-out GBP reviews on key transactional and paid landing pages to drive conversions &amp; enquiries</li></ul>Requirements:Experience of working with and optimising Google Business ProfileGood understanding and experience of Local SEO best practices: including defining technical considerations through audits, making on-page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategyUnderstanding of search engine algorithms and their impact on the organic performance of websitesUnderstanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalization, schema, etc.)Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMRush, deep dive site crawlers such as Screaming Frog and backlink auditors such as OppHive/Ahrefs.An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&amp;I and colleagues globally.Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry.Keep up to date with current digital marketing trends &amp; technologiesExperience in MS Office or Google Apps is essentialStrong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these.Additional Competencies (advantageous but not essential)Knowledge and experience in paid search is a plusUnderstanding of the web development cycle and web technologiesA good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platformsAdditional European language skills a plusQualificationsUndergraduate degree or qualification in Marketing, IT or similarBenefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out

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