2nd/3rd Line Support Engineer
£30,000 - £35,000
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment.
Key Responsibilities for the 2nd/3rd Line Support Engineer:
- Managing multiple tickets and projects simultaneously.
- Assisting with technical support requests within the team.
- Keeping the company's IT documentation fully up to date.
- Meeting and exceeding established SLAs.
- Ensuring clear communication with both customers and internal staff.
- Reporting directly to and working closely with the senior management team.
- Handling office-based duties and conducting onsite works when required.
Skills Required for the 2nd/3rd Line Service Desk Engineer:
- Minimum 1 year of experience working within an MSP environment (Desired)
- Proven experience in 2nd/3rd Line support.
- Strong experience with M365 administration (including Entra and Intune).
- Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).
- Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).
- Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V).
- Ability to work independently and handle a pressurised ticketing environment.
- Exceptional customer service and engagement skills.
- A full driving licence is preferred.
Please apply as directed!
Salary range
- £30,000 - £35,000