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Permanent - Fulltime - Salary:&nbsp; £50,000-65,000 doe&nbsp; &nbsp;Location: Crawley I HybridAbout AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe are seeking a Regional Sales Manager – EMEA to join our team. In this role, you will be responsible for delivering exceptional service and support to existing customers while actively promoting AerFin’s products. You will play a key role in achieving sales targets, expanding existing accounts, and strengthening customer relationships. Leading a team of Sales Executives and Administrator, you will provide guidance, mentorship, and operational support to ensure outstanding team performance and customer satisfaction.If you are a commercially minded aviation professional with strong leadership and customer-focused skills, we’d like to hear from you.Key Responsibilities<ul><li>Grow AerFin’s customer base and revenue across the EMEA region.</li><li>Manage and develop key accounts, ensuring exceptional service and customer satisfaction.</li><li>Lead, mentor, and support your sales team to maximise commercial performance.</li><li>Trade AerFin inventory through sales, exchanges, and loans; prepare accurate and competitive quotes.</li><li>Source components when required, verifying price, condition, and traceability.</li><li>Monitor market trends, competitor activity, and customer purchasing behaviour.</li><li>Collaborate with supply chain teams on Fair Market Value and report feedback to the supply chain leads.</li><li>Identify new sales opportunities and produce push lists for remarketing.</li><li>Ensure full compliance with Export Control regulations.</li><li>Work closely with the VP &amp; OpCo to strengthen AerFin’s regional market presence.</li></ul>What We’re Looking For<ul><li>Proven sales and customer service experience, ideally within aviation MRO, aftermarket, or OEM sales.</li><li>Strong leadership, coaching, and prioritisation skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Adaptable, self-motivated, and target-driven.</li><li>Proficiency in Microsoft Office Suite.</li><li>Willingness to travel</li><li>Existing customer relationships within the region is beneficial</li><li>Experience with aviation component trading and account management&nbsp;is an advantage.</li><li>Familiarity with Quantum Inventory System is a plus</li></ul>In return we offer:<ul><li>Discretionary Bonus Scheme (20 %)</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)

Manor Royal Business District

Regional Sales Manager: Aerfin

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategyPurpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Technical Architect - Customer Experience: Rentokil

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

IT Service Support Manager: People's Partnerhsip

Vacancy NameProduct OwnerVacancy NoVN1933Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionProduct Owner 12 month fixed-term contract About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Working as an integral part of an agile product development team the Product Owner will be working to deliver a pre-agreed roadmap of features across our internal application relating to the transition and management of all communication with our customers via a new Customer Communication Management system (CCM). They will educate the wider business on the product vision and motivate the team in scheduling, design, and delivery of change. • Working as part of a Project, to replace the current document template and generation systems with a third party customer communication management platform. • Drive and deliver against an agreed roadmap of product enhancements. • Working closely with an agile product team to produce an effective and innovative solution. • Obtaining SME sign off on prepared requirements, receiving demos/ delivering UAT on behalf of the business &amp; leading demos to stakeholders outside the delivery team. • Maintains a detailed sprint plan scheduling development work in accordance with product priorities and team velocity. • Reporting on sprint progress and key feature delivery to internal sponsors. • Providing regular updates to key stakeholders and sharing product vision with the wider organisation. What we’re looking for: • Experience working within a wide range of technologies and a good technical mindset. • Can articulate a good understand of agile principles and methodologies. • Good understanding of digital principles and experiencing in applying digital principles within a customer journey. • Experience in leading workshops and exercising exploratory questioning techniques. • Strong self starter with strong organisation skills. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

Product Owner: People's Partnership

Vacancy NameAudit ManagerVacancy NoVN1761Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionAudit Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As an Audit Manager, you’ll be at the heart of delivering high-quality audit opinions that drive confidence across the business. You’ll take ownership of complex, deep-dive reviews and lead the way in shaping our agile audit and consultancy services. From continuous assurance activities to strategic insights, your work will help us stay ahead. In this role, you’ll provide assurance on critical and complex processes, ensuring the business operates effectively and understands the risks it faces. You won’t just identify issues—you’ll influence how we manage them, helping the organisation make informed decisions and maintain resilience. • Perform and lead deep-dive internal audits, aligned to the audit methodology, on complex areas/ processes to provide evidence-based opinions on the control framework, risk management, culture &amp; accountability within budget/deadlines. As part of this, independently apply audit principles throughout all stages of the audit lifecycle with minimal oversight, including: - Planning the audit to understand the key risks, the controls that management are operating and conclude on whether they are appropriately designed; - Develop appropriate tests to conclude on whether controls are being applied effectively; - Understand and explain the materiality of issues and ensure they are substantiated and supported by evidence; - Clearly communicate and explain audit findings and draft concise, well-structured reports for review by the divisional lead; - Oversee the work of junior team members and support their development; and - Build effective relationships with stakeholders • Gather business intelligence to assist the Audit Leadership team in targeting areas where agile audits or consultancy projects are appropriate. • Perform agile audits to provide quick, targeted assurance often working outside of a traditional risk-based audit methodology. • Provide consultancy services to help the business understand the issues they are managing and work through potential solutions to these issues. • Lead junior members of the team in the production of monthly continuous assurance reviews What we’re looking for: • Qualified in a suitable professional qualification, or qualified by experience • Previous financial services experience in internal audit • Strong numeracy, analytical and report writing skills • Analytical and attention to detail • Proactive to use initiative when it comes to work and problem solving • Able to understand complex processes to identify and communicate risks, issues and root causes. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Audit Manager: People's Partnership

The role of the Local SEO Manager is to support the Senior Digital Performance Manager - to leverage the Google local search landscape and to drive forward activities relating to Google products like Google Business Profile (GBP), review generation, local competitor analysis, local search performance and any other areas that support our local lead flow objectives. In addition, the role will implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow.The role’s key responsibilities will include:<ul><li>Responsible for delivering priority Local Search projects across Rentokil Initial and its subsidiary brands globally.</li><li>Responsible for working across the local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage local search volumes to drive conversions and lead flow</li><li>Manage and support the Google Business Profile (GBP) profile landscape across Rentokil Initial and its subsidiaries</li><li>Creation, deduplication, deletion, verification and optimal configuration and setup of GBP profiles for key Rentokil Initial markets.</li><li>This will include liaising with Google Account Managers, Google Support and the local markets around, for example creation or deletion of profiles, bulk location verifications, adding content to profiles including office addresses, phone numbers, service lines and hours of operation.</li><li>Liaise across the Performance Marketing Team to identify local keywords and support the optimisation of Google Post campaigns and content to target these terms.</li><li>Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Performance Marketing and Digital Account Management team to ensure that progress is tracked.</li><li>Support with the global roll-out of review generation in platforms like Embed Social/Podium.</li><li>Drive and support markets with their first and third party review generation activities across both organic and paid channels. Roll-out GBP reviews on key transactional and paid landing pages to drive conversions &amp; enquiries</li></ul>Requirements:Experience of working with and optimising Google Business ProfileGood understanding and experience of Local SEO best practices: including defining technical considerations through audits, making on-page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategyUnderstanding of search engine algorithms and their impact on the organic performance of websitesUnderstanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalization, schema, etc.)Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMRush, deep dive site crawlers such as Screaming Frog and backlink auditors such as OppHive/Ahrefs.An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&amp;I and colleagues globally.Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry.Keep up to date with current digital marketing trends &amp; technologiesExperience in MS Office or Google Apps is essentialStrong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these.Additional Competencies (advantageous but not essential)Knowledge and experience in paid search is a plusUnderstanding of the web development cycle and web technologiesA good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platformsAdditional European language skills a plusQualificationsUndergraduate degree or qualification in Marketing, IT or similarBenefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out

Local SEO Manager (12 month contract): Rentokil

The group tax department is responsible for the overall management of the group’s tax affairs and the formulation of the Rentokil Initial tax strategy as approved by the group board.The team is responsible, amongst other things, for preparing all UK corporation tax computations and returns, group tax reporting and forecasting, international tax planning and support with tax audits, review of worldwide inter-company debt arrangements, formulating and implementing the group’s transfer pricing strategy, provision of tax support to the group’s mergers and acquisitions team and provision of advice and support to the businesses on payroll taxes and indirect taxes.This is an excellent opportunity for a qualified tax professional working in-house in tax or within a major accountancy practice and looking to take the next step into a multinational FTSE 50 business.ResponsibilitiesThe Tax Reporting Manager will be responsible for:Managing the year-end and interim tax reporting processes, including the preparation of consolidated tax disclosures for inclusion in the group accounts;Managing and preparing UK/Group workings which are critical to the audit process, including the Uncertain Tax Provision working, share based payments, pensions and DTA recognition on tax losses;Reviewing the tax provisions of a number of overseas businesses in order to ensure that materially correct tax numbers are reported under IFRS.Co-ordinating and responding to auditor queries as the primary point of contact;Ensuring that suitable controls operate in relation to the group’s tax reporting which meet US SOX requirements;Budgeting and forecasting the group effective tax rate;Monitoring monthly cash tax payments;Review of the group’s Country by Country ReportSupporting the tax director on various tax department projects;The opportunity to get involved in international tax issues;Requirements:<ul><li>Chartered Tax Advisor or qualified accountant who has trained in tax</li></ul>Skills &amp; ExperienceEssential· Good knowledge of IFRS reporting standards, particularly in relation to taxation· Excellent knowledge of tax accounting principles including deferred taxationSolid experience gained working within corporate tax across significant region(s) (e.g. EMEA/APAC or LATAM etc)Good understanding of international tax issuesStrong excel skills and being able to work with large amounts of data to create reports for analysisExcellent interpersonal skills and strong command of written and verbal EnglishAbility to work to deadlines, both internal and external, and manage time constraintsDesirable· Experience of working for a large corporate with international operations and groups of companies· Experience of US SOX reportingBenefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

Tax Reporting Manager: Rentokil

Location: Hybrid working, 3 days per week from our Crawley offices Hours: Full Time, 37.5 hours per week. Monday to Friday Contract Type: Permanent &nbsp; At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. &nbsp;If you’re ready to bring bold ideas to life and help shape the voice of our brand at the highest levels of the business, read on. &nbsp;<h2>In a nutshell</h2> The Analytics Specialist for Virgin Atlantic Holidays will be responsible for transforming customer and operational data into actionable insights that drive strategic decision-making and performance optimisation.This role focuses on delivering high-quality analysis, reporting, and dashboards that enhance guest understanding, engagement, campaign effectiveness, and business profitability. Acting as a key bridge between data, marketing, commercial and Virgin Atlantic Holidays product functions, the role ensures analytics play a central part in shaping our holiday propositions, communications and experiences. The role will champion the use of advanced analytics and AI to enhance customer lifetime value, improve targeting precision, and drive growth across Virgin Atlantic Holidays’ key segments The position demands curiosity, technical rigour, and the ability to translate complex datasets into clear narratives that influence stakeholders across the business<h2>Day to day</h2> • Develop reporting dashboards that improve our understanding of Holidays guests • Develop our insight capability and how we can quickly translate this into meaningful business actions • Understand trends that lead to potential business risks &amp; opportunities working collaboratively to validate and provide actionable recommendations • Enrich our business segmentation with Holidays guest data and how we can track core guest segments • Create the guest narrative to create recommendations on how we can effectively target and grow the Holidays core segments • Champion the development of our guest segments and how these relate to Holidays growth • Collaborating with CRM Design, Journeys &amp; Holiday teams, develop holidays guest insight linked to guest journeys and the lifecycle we want to develop • Create activity performance dashboards and recommendations to optimise performance post activity<h2>About You</h2> Essential attributes • Proven experience in an analytical or insight-driven role, ideally within travel, retail, or digital marketing • Strong proficiency in SQL, Power BI (or equivalent data visualisation tools), and data manipulation within large, complex datasets • Deep understanding of marketing data platforms, customer segmentation, and campaign performance measurement • Demonstrated ability to translate data findings into commercial recommendations and influence decision-making • Excellent communication skills, capable of presenting insights to both technical and non-technical audiences Preferred attributes • Experience within a CRM, loyalty, or customer engagement environment. • Understanding of digital and offline campaign performance metrics (e.g. NPS, revenue attribution, engagement) • Familiarity with data governance, testing frameworks, and “test and learn” optimisation methodologies. • Degree in Mathematics, Statistics, Economics, or related discipline (or equivalent work experience)Does the above sound like you? Then we'd love to hear from you! &nbsp;<h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

CRM Analyst: Virgin Atlantic

Hours: Full time, 3 on 3 off shift pattern (3 x 07.00 - 19.00 followed by 3 days off, 3 x 19.00 - 07.00 followed by 3 days off, 3 x 11.00 - 23.00 followed by 3 days off) Location: On-site at the Virgin Atlantic HQ, Crawley Contract: Permanent Closing Date: 2nd January 2026<h2>In a nutshell</h2>When disruption hits, our customers need confidence, clarity, and decisive action. As a Specialist – Customer Care OCC (GTS), you’ll sit at the heart of the Operations Control Centre, providing critical ticketing and rebooking support during some of the most time-pressured moments in our operation. You’ll work closely with OCC colleagues, airports, Virgin Atlantic Holidays and partner airlines to protect customer journeys, support On Time Performance, and ensure our customers feel looked after when plans change. This is a role for someone who understands that great customer care is as much about smart decisions as it is about empathy. You'll need the ability to thrive under pressure while thinking clearly in complex situations, and can manage a high workload, including day-to-day tasks alongside disruption, ensuring Virgin Atlantic and Virgin Atlantic Holiday tickets are issued effectively and promptly.<h2>Day to day</h2><ul><li>Deliver real-time ticketing and re-issue support for Virgin Atlantic and Virgin Atlantic Holiday customers</li><li>Provide ticketing support during disruption, including aircraft changes, delays, diversions and cancellations</li><li>Monitor customer connections and manage rebooking, rushes and misconnections in line with EC261 and customer principles</li><li>Source reprotection options across partner airlines, balancing customer experience and cost effectiveness</li><li>Provide ticketing support across the OCC, Swansea, LHR and Virgin Atlantic Holidays, flexing with demand</li><li>Handle ticketing-related queries from internal teams, airports and airline partners</li><li>Escalate issues clearly and confidently during IROP events, keeping stakeholders informed</li><li>Ensure customer care systems and records are accurate, timely and audit-ready</li></ul><h2>About you</h2><ul><li>Proven fares and/or IATA/ABTA ticketing knowledge</li><li>Solid understanding of airline and tour operator operations, ideally from an operational or airport environment</li><li>Confident using reservation, ticketing and operational systems alongside MS Office</li><li>Calm, structured decision-maker who performs well under pressure</li><li>Strong communicator, able to influence and collaborate with a wide range of stakeholders</li><li>Customer-focused, with the judgement to balance service, operational and commercial priorities</li></ul><h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>), feeling confident that we’ve got your individual considerations covered.<h2>Additional information</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here: <a href="https://careers.virginatlantic.com/leadership" target="_blank">https://careers.virginatlantic.com/leadership</a>

Specialist – Customer Care OCC GTS: Virgin Atlantic

Job Description:We are looking for a reliable and hardworking Removal Porter to join our busy removals team. The role involves assisting with residential and commercial moves, ensuring customers’ belongings are handled carefully and delivered safely.Key Responsibilities:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Loading and unloading furniture, boxes, and other items•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assisting with packing and unpacking where required•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Safely handling items to prevent damage•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working as part of a team to complete moves efficiently•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Providing a friendly and professional service to customers•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Following health and safety procedures at all timesRequirements:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Physically fit and able to carry heavy items•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Punctual, reliable, and hardworking•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good attitude and willingness to learn•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to work well as part of a team•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous removals or manual handling experience is an advantage, but not essentialWhat We Offer:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive pay•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Regular work for the right candidate•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Friendly team environment•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunity to gain experience in the removals industryHow to Apply: :- E-mail <a href="mailto:crawley.branch@bishopsmove.com" target="_blank">crawley.branch@bishopsmove.com</a>

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