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Are you organised, detail-oriented, and passionate about supporting public services? We are looking for a proactive Operational Support Officer to join our WRBS Operational Support team. This is a fantastic opportunity to contribute to the smooth running of essential services that support our community. What You'll Be Doing: <ul><li>Managing incoming correspondence and routing it securely and efficiently.</li><li>Scanning and indexing documents into our Electronic Document Management (EDM) system.</li><li>Supporting staff and customers by responding to emails and escalating complex queries.</li><li>Coordinating purchases and payments for goods and services.</li><li>Handling sensitive documents securely and ensuring their safe return.</li><li>Providing general administrative support across WRBS services.</li></ul> What We're Looking For: Essential Skills &amp; Experience:<ul><li>Educated to NQF Level 1 or equivalent.</li><li>Competent in using computer systems.</li><li>Strong administrative and document handling skills.</li><li>Excellent communication and customer service abilities.</li><li>Ability to manage conflicting demands and meet deadlines.</li><li>A methodical and flexible team player.</li><li>Experience in providing first-line support to staff and customers.</li></ul>Commitments:<ul><li>Upholding confidentiality and data protection standards.</li><li>Adhering to Health &amp; Safety and Equalities policies.</li><li>Embracing change and continuous improvement.</li></ul>

Operational Support Officer

Project Officer (South East) £26,000 per year Full-time, 35 hours per week Fixed term until the end of March 2027 Based in the South East of England as a home working role Our client empowers people with the skills they need to succeed in life. Together, they're helping people change their stories. You could join them to help mobilise thousands of local volunteers in support of their campaign. What you'll be doing Our client is leading, developing and co-ordinating a new campaign, ensuring a powerful and engaging national campaign which redefines reading for a new generation. A core part of their plans is to mobilise thousands of volunteers across the country, including through their own project, which identifies, trains and supports volunteers to promote reading and writing in their local area. This may be in person or online and includes everything from community book-swaps and reading corners, to setting up homework clubs and creating videos. You will co-ordinate this work across the South East region, identifying and engaging organisations and volunteer groups, and providing training and support so they can become Literacy Champions. You will also work with first-time volunteers who sign up to support the National Year of Reading. This is an opportunity to build a new network of volunteers from the ground up. You will work alongside existing local teams based in your region, and with the support of the central volunteering team, and be part of a network of colleagues doing a similar role in each of the nine English regions. You will be based in the South East of England, working from home with regular travel locally, as well as national travel when necessary. This will include coming to London three times per year for regular staff days, as well as induction, and three team days per year that take place in other locations. All travel expenses will be covered. What our client is looking for You will be experienced in recruiting, training and supporting volunteers, and providing project support in a charity or educational context. You will also have experience of working with early years settings, schools or community organisations, and good knowledge of safeguarding practice in this context. Experience of community mobilisation, and developing resources and training materials, would be an advantage, as would excellent knowledge of issues surrounding reading and writing. You will need to live in the South East region and have an excellent understanding of its communities and families. Due to the nature of delivery, you will need a full clean driving licence and access to your own vehicle. Please note, this role will involve managing book stocks and other resources. Why our client's work is so vital Reading and writing change everything. They give you the tools to get the most out of life, and the power to shape your future. They're the key to knowledge, confidence and inspiration. They're better results at school, and better jobs. If children grow up without the tools to communicate, without books to read or opportunities to write, it's harder to get where you want to go. Our client helps people overcome these challenges and change their life chances through the power of words - reading, writing, speaking and listening. From first words, through school days, to training, jobs and beyond. - They work collaboratively in local communities, focusing their work in areas of the UK that are facing the biggest challenges. - They support schools, developing the most effective tools and techniques and providing resources and programmes to engage and inspire children. - They campaign to make reading and writing a priority for politicians and decision-makers. - They support vulnerable adults, people in the criminal justice system and young offenders' institutions to build their skills. What our client offers you Our client's team are passionate about their mission, and have a strong and positive working culture, based on shared values and respect. They offer a range of flexible working options and promote a workplace where you can be yourself and contribute to their success, whoever you are. As well as a competitive salary, they offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, an employee assistance programme and other health and wellbeing benefits. Application details Our client's people are their most important asset, and they value and respect diversity in all its forms (seen and unseen). They particularly welcome applications from those from Black and Asian backgrounds, as well as candidates with disabilities and from the communities in which they work. They would like to increase the representation of these groups among their staff, as they know greater diversity will lead to an even greater impact for their work. To apply, please select the apply button shown. Closing date: 10am, Friday 12 September 2025. Please note, our client does not accept CVs. No agencies or recruitment sites.

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