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Description Operational Technical, Controls and Assurance Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This role is responsible for managing the Operational controls, 1st line assurance activities and technical areas to deliver area and companywide objectives. Building an effective control monitoring framework, including design and operational effectiveness to ensure that company and member assets are retained. ? Lead the Technical, Controls and Assurance teams to support the business in achieving its strategic objectives. ? Develop and run an annual control monitoring programme to ensure the ongoing adherence and effectiveness of 1st line controls across the COO remit to mitigate the risk that peoples Partnership and its members. ? Monitor key controls to ensure they continue to work as anticipated ? Ensure that all projects and changes have suitable controls and monitoring in place prior to acceptance into the operation. ? Develop and oversee the provision of a quality assurance framework for internal (customer services) teams. ? Ensure a comprehensive dashboard is managed that will ensure that statutory and critical operational processes are operating as expected include the issuing of key customer documentation. This dashboard should be updated as new assurance and risk controls are identified by the team. What we’re looking for: ? Good grounding of regulatory, business and commercial experience ? Team management ? Previous operational controls experience at a manager level ? Ability to produce, analyse and interpret reports that demonstrate compliance and successful risk mitigation ? Proven ability to manage staff, teams and finances ? Proven track record in operational or assurance roles, ideally within the financial services industry ? Strong negotiation and influencing skills to be deployed at all levels of the organisation ? Knowledge of regulatory requirements and risks in the wider financial services arena ? Self-motivated, disciplined and organized What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? Income protection, critical illness cover &amp; death in service insurance ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Manor Royal Business District

Operational Technical, Controls and Assurance Manager- Peoples Partnership

Description Team Leader – Transfers About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. We’re looking for a dedicated Team Leader to oversee a high-performing customer service and technical support team at People’s Partnership. In this role, you’ll ensure the delivery of exceptional, tailored service throughout the customer lifecycle, fostering trust and satisfaction among customers, advisors, and third parties. You’ll be responsible for monitoring staff competence, supporting professional development, and driving team progression. As a key contributor to departmental goals, you’ll champion our Treating Customers Fairly (TCF) principles in everything you do. Key Responsibilities: Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels. Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process. Lead and manage staff in line with company policies and procedures, including training (regulatory and company) &amp; development, 1 to 1’s, performance appraisals and disciplinary &amp; grievance issues. Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever means appropriate – phone, webinars, face-to-face, pension seminars etc. Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members. Encourage self-development of team members and provide feedback as appropriate. Proactively develop individuals to maximise their ability. Contribute to updating operating procedures for all administration activities and ensure all staff are trained/aware prior to implementation. What we’re looking for: Qualifications – Achieved or working towards the following: Certificate in Financial Administration (CF1) Certificate in Financial Administration (FA2) Must be obtained in line with the Overseer T&amp;C requirements Experience working in an operational pensions’ environment or financial services environment. People Management Good working knowledge of Microsoft Office Knowledge of pension legislation (particularly auto enrolment) Excellence in Customer Services Desirable Qualifications: PMI Certificate in Auto Enrolment Other relevant financial services qualifications Experience of employer/employee pension communications What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover &amp; death in service insurance Employee healthcare Parental and adoption leave Learning &amp; development opportunities and study support Travel season ticket loans Subsidised restaurant in our Crawley office Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Customer Services Executive- Peoples Partnership

People's Partnership - HQ Description Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. Key Responsibilities: •Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. •Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. •Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. •Build and maintain relationships with both internal and external customers and third parties •Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers What is required? •Good knowledge of Workplace Pensions, The People’s Pension, Master trusts and the regulatory requirements of Automatic Enrolment •Experience of pensions communications and DC pensions •A good working knowledge of office systems •Passed internal Auto Enrolment exam Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling caree

Customer Service Administrator - Peoples Partnership

Vacancy Name:&nbsp;Complaints Handler Primary Work Location People's Partnership - HQ Description About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You will handle and manage a portfolio of complaints adhering to company and industry standards. Investigating each complaint to understand the root cause of the complaint, arriving at a fair and reasonable outcome which is communicated to the customer over the telephone and/or e-mail. What we’re looking for: • Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. • Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. • Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. • Be able to negotiate successfully with customers and resolve matters to their satisfaction. • Be able to handle a varying and demanding workload that, often, requires bespoke solutions. What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? 25 days starting annual leave allowance (rising with service) plus your birthday off ? Onsite Parking (in Crawley offices) ? Income protection, critical illness cover &amp; death in service insurance ? Work from abroad policy for all levels ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities, paid for professional qualifications and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Complaints Handler:  People's Partnership

Vacancy Name: member services executive for Claims Employment Type:&nbsp;Full-Time About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? Income protection, critical illness cover &amp; death in service insurance ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. &nbsp; &nbsp;

member services executive for Claims - Peoples Partnership

Vacancy Name: Site Reliability Engineer Vacancy No: VN1607 Employment Type:&nbsp;Full-Time Primary Work Location: People's Partnership - Manhattan Building, Crawley Description: Site Reliability Engineer About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This is an opportunity for a Site Reliability Engineer to join the function where you will support the organisation in maintaining the reliability of our applications. You will influence how the team operates and deliver value as we migrate our applications into Azure and work to improve the overall performance of the IT Function for its customers and employees alike. ? Work with key individuals across IT Service, Architecture, Delivery and Change functions, to implement the processes, standards, tooling, automation, and strategic vision of the Site Reliability team. ? Manage application-related incidents and work with the wider IT function to investigate, resolve and perform post-mortems for on-premise and cloud-hosted applications. ? Monitor and report on appropriate application metrics to proactively resolve issues using modern toolsets. Create automation and pipelines where necessary to reduce toil, and improve availability, reliability, security, and velocity. ? Maintain effective feedback loops so that findings can be prioritised and acted upon in a timely fashion. ? Follow SRE and DevOps core principles to drive adoption and utilisation. What we’re looking for: ? Strong background in one or more of the following areas: SRE/application support/IT operations/infrastructure/software development/DevOps. ? Experience working within both Agile and ITIL frameworks. ? Experience working with DevOps principals and concepts such as CI/CD and IaC. ? Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring. ? Knowledge of Scripting languages and Desired state configuration such as Bicep or Terraform, and PowerShell. ? Experience using Azure DevOps or similar tooling and has had experience using and writing pipelines. What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? Income protection, critical illness cover &amp; death in service insurance ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Site Reliability Engineer - Peoples Partnership

Job details Salary £20,000 basic plus uncapped OTE and company car Contractual Hours 45 Basis Full time Region South East Job category/type Sales Date posted 02/06/2025 Job reference REQ12436&nbsp; Role: Sales Executive Location: Hyundai Gatwick Hours: Full-time, Monday to Saturdays with Sundays on a rota basis Salary: £20,000 basic plus uncapped OTE and company car Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus scheme: based on sales of new and used vehicles Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24) We operate 130+ car, van, truck and bike franchise stores across the UK Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The role A fantastic opportunity for an experienced salesperson to join one of our popular franchises where you can assist in providing a high-quality service for our customers, representing both Marshall Motor Group and one of our leading brands in this sales role. You will ultimately be responsible for the end-to-end customer experience, converting interactions into vehicle, finance, and insurance sales. We will provide you with sales process, FCA and compliance training through our Sales Orientation course and specific manufacturer training, so your knowledge is always up to date to best support your customers. Who you are <ul> <li>&nbsp;An experienced salesperson with a desire to continue, or start, their career in the motor industry</li> <li>Have a passionate and proactive attitude to support customers and provide the right options for them through their purchasing journey</li> <li>You will build rapport with customers easily and enjoy working in a target driven environment focused on good customer outcomes</li> <li>Have a keen interest in the motor industry and a desire for a successful sales career</li> </ul> What you’ll do <ul> <li>Ensure customers receive good outcomes from every interaction they have with you</li> <li>Respond to queries from new and existing customers relating to new and used vehicle sales</li> <li>Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand</li> <li>Achieve individual sales targets by fully exploring and satisfying customer needs for finance and insurance products and optional extras</li> <li>Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing</li> <li>Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates</li> <li>Manage the vehicle handover process, ensuring compliance with the process</li> <li>Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance</li> </ul> If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Sales Executive - Hyundai Gatwick: Marshalls

Job details Service Technician – Hyundai Gatwick &nbsp;&nbsp;&nbsp; Salary: £36017.00 Basic plus uncapped OTE Based on individual time saved, team profit and CSI Bonus Benefits: <ul> <li>33 days annual leave including bank holidays.</li> <li>Life insurance.</li> <li>Contributory pension scheme.</li> <li>Tool insurance.</li> <li>Staff parking.</li> <li>Career progression.</li> <li>MOT tester training provided.</li> <li>High-Voltage training&nbsp;provided where required.</li> <li>Hyundai technical training provided – no previous Hyundai or premium. experience required.</li> <li>Monthly bonus plan – based on individual and team elements.</li> </ul> Who we are: Marshall Hyundai Gatwick is a state-of-the-art facility which is based north of Crawley on Fleming Way. We are looking to expand our friendly team &amp; looking to grow the business further. It is an exciting time to join team Marshall Hyundai – We have seen the arrival of the all-new Hyundai Santa Fe &amp; Ioniq 5N in 2024 so far, with the New Inster arriving soon. Hyundai have a strong focus on BEV (Battery Electric Vehicles) and PHEV (Plug-in Hybrids) being at the heart of brand – there has never been a better time to join our technical team and future-proof your skillset whilst you grow with us. Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 146 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The role:&nbsp; As a skilled vehicle technician, you will join a friendly and welcoming technical team supporting our premium brand in our fantastic workshop facilities. There is no requirement for previous Hyundai brand experience to be considered for this role. We want to talk to you if you have a level 2 or level 3 NVQ qualification or equivalent &amp; are passionate about what you do! What we’ll provide: <ul> <li>Automatic enrolment into the Hyundai technical training pathway accreditation</li> <li>A minimum of 8 days face-to-face training at Hyundai’s National Learning Centre academy in High Wycombe – within the first 12-24 months</li> <li>Additional training and development via eLearning and Webinar led courses through both Hyundai and the Marshall online Academy</li> <li>Onboarding “buddy” system to help you settle in and quickly feel part of our team</li> <li>Tool insurance</li> <li>Career progression opportunities to Diagnostic and Master tech levels and beyond!</li> <li>Free staff parking</li> <li>Full Hyundai technical uniform and safety equipment</li> <li>Opportunity to train to become an MOT tester</li> </ul> Who you are: <ul> <li>Previous experience as a Vehicle Technician/Mechanic with technical knowledge – irrelevant of brand, to work at pace&nbsp;</li> <li>A team-player who is comfortable operating with set processes and procedures</li> <li>A qualified Vehicle Technician with an industry recognised qualification, ideally level 3 but level 2 will be considered (IMI, City &amp; Guilds or equivalent)</li> <li>Ability to carry out MOT’s is desirable, but not essential as full training will be offered</li> <li>Motivated, dedicated and organised with a focus on Health &amp; Safety in the workplace</li> <li>Tech savvy and confident using iPad / Android software</li> </ul> What you’ll do: <ul> <li>Carry out servicing and maintenance of all vehicles across the brand&nbsp;</li> <li>Electrical, mechanical, and hydraulic fault diagnosis and repair, this work may include warranty approved work in line with our brand parameters (subject to experience / training level)</li> <li>Department of Transport (MOT) testing duties (if qualified)</li> <li>Completing job cards and electronic write ups on franchise platforms</li> <li>Completion of electronic vehicle health checks (EVHC’s) and video health checks</li> <li>Support Apprentice Technicians as required</li> </ul> If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.&nbsp; Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Service Technician - Hyundai Gatwick - Marshalls

Location: Crawley, United Kingdom Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Head of Sales – SIX UK Base location: Crawley&nbsp;/ Reading UK Preferably based at Crawley / Reading UK / can consider Remote UK with Crawley / Reading as a hub. Thales The people we all rely on to make the world go round – they rely on Thales. In a world that is increasingly fast moving, unpredictable – and full of opportunities, they come to us with big ambitions: to make life better, to keep us safer. Combining a unique diversity of expertise, talents and cultures, our architects design and deliver extraordinary high technology solutions.&nbsp; Solutions that make tomorrow possible, today. The Secure Communications and Information Systems (SIX) team in the UK is seeking an entrepreneurial, creative and collaborative Head of Sales, to lead strategic growth initiatives for both the domestic market and our product exports.&nbsp; These solutions span the military secure communications and information systems market segment; from tactical communications through to complex integrated Naval communications, SATCOM, Cyber solutions &amp; Crypto and CEMA (Cyber Electro Magnetic Activities). The successful candidate will be capable of driving market leading growth, through team leadership and the ability to run complex and strategic campaigns. Primary Purpose of the Role: <ul> <li> Accountable and responsible for achieving or exceeding the budgeted Order Intake for SIX (Secure Communications &amp; Information Systems) Domain. </li> <li> Sales and Capture Leadership in the SIX. </li> <li> Where required, leading on a critical/complex capture. </li> <li> Strategic business development and setting the growth vision for SIX, by working in cooperation with the Business Line Sales leads, the Managing Director and the Portfolio Managers. </li> <li> Management and growth of pipeline, ensuring GMOI meets /exceeds multiyear budgets. </li> <li> Ensuring proactive customer relationships are made and maintained. </li> <li> Adherence to governance and quality management of all Capture Campaigns in the domain. </li> <li> Team leadership including developing the professional capability of his / her sales &amp; product team. </li> <li> Manage Sales budgets as approved in the MYB process, and collaborate with the Portfolio Leads to manage SFRD. </li> <li> Ensuring appropriate sales governance is implemented and data integrity maintained. </li> </ul> Principal Relationships: <ul> <li> The jobholder reports to MD SIX and with a dotted line to the Chief Growth Officer Thales UK.&nbsp; Annual objective setting and performance against those objectives will be jointly undertaken but led by MD SIX. </li> <li> The jobholder will need to develop significant networks &amp; build key relationships built on trust and credibility externally with customers, partners, front line commands, DE&amp;S, the NAD and other key government departments </li> <li> The jobholder will need to develop significant internal networks with peers and senior managers at UK, Domain, Group and Country of destination / Country of origin level. </li> </ul> Key Responsibilities and Tasks: <ul> <li> Responsible for achieving annual order intake targets for the SIX business unit. </li> <li> Responsible for maintaining SIX opportunity data integrity within the Thales360 CRM tool, ensuring appropriate order intake targets are set by the CBU and GBU. </li> <li> Responsible for keeping an accurate pipeline of opportunities in T360, growing the pipeline and using the governance rules effectively to ensure a credible weighted value of the pipe. </li> <li> Setting the strategic business development objectives for the business and agreeing them with VP Sales UK and the MD SIX. </li> <li> Responsible for leading, developing and organising a team of individual sales contributors, Sales Managers, Capture Leaders, Business Development Managers and Sales Operations to achieve the strategic and operational objectives. </li> <li> Leads, appropriately delegates activities, coordinates and motivates the team for performance, efficiency and timeliness. </li> <li> Responsible for the day to day relationship and management of the key internal sales stakeholders, such as BL Sales Directors, the GBU VP of Sales and the UK Key Account Management Team </li> <li> Utilising the Competitive &amp; Marketing Intelligence team and the Market segment analysis of worldwide trends, customer needs, and competitor analysis, to drive relevant product line strategies </li> <li> A significant contributor to the generation of the SIX UK Strategic Business Plan, working closely with the Product Strategy Director, the MD, central marketing team and Portfolio Leads. </li> </ul> Behavioural Competencies, Technical Skills and Experience Competencies The Head of Sales will demonstrate the following: <ul> <li> Comfortable operating in complex and matrixed organization and drive results out of ambiguity. </li> <li> Builds and orchestrates complex multifunctional teams across organizational boundaries. </li> <li> Seeks out responsibility for the most challenging and high profile assignments. </li> <li> Always delivers what is promised; takes extraordinary steps to achieve major goals; pursues objectives with energy, drive and need to finish. </li> <li> Leads with humility and supports his/her team to overcome challenges. </li> <li> Creates a highly accountable, high performance culture at all levels. </li> <li> Is an entrepreneurial risk taker; prepared to take calculated risks to achieve significant outcomes. </li> <li> Collaborative style which builds close and trustful relationships both internally and externally. </li> <li> Able to finely balance entrepreneurial spirit and drive for growth, with business acumen and awareness of budgets.&nbsp; </li> <li> Quickly understand how organisations operate and can read complex political environments; leverages relationships to optimum effect. </li> <li> Has a track record of shaping the thinking of top management and the most senior customers. </li> <li> Handles highly sensitive situations assertively, prepared to push back and challenge at senior levels and customers. </li> <li> Enables others to maintain perspective in difficult circumstances; avoids passing own stress to others. </li> </ul> Experience <ul> <li> Proven track record of building key customer relationships. </li> <li> Proven track record of winning large orders and delivering complex bids within Defence and Aerospace. </li> <li> Strong experience in Defence, preferably in the C4i and Cyber domains. </li> <li> Proven track record in implementing a step change in organisational capability. </li> <li> An awareness of the Product Lifecycles. </li> <li> Experienced in using sound judgement to apply a broad range of key commercial principles to improve the viability of bids e.g. margin, costs, pricing (including for inflation over time), funding, discounting, payments, hedging, export finance etc. </li> </ul> This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance.&nbsp; Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.&nbsp; In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a> #LI-VJ1 In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.&nbsp;To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact&nbsp;<a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a>&nbsp;for mid to senior roles, or the&nbsp;<a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles. Great journeys start here, apply now!

Head of Sales - SIX UK: Thales

Location: Crawley, United Kingdom Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Product Safety Engineer Location: Crawley &nbsp; Hybrid working (Minimum 3 days at office) The Safety Engineering team are responsible for the safety of the products and project solutions developed and deployed by the business line and compliance to safety principles, industry specific standards and best practices for the development of safety-critical systems. We are looking for new Safety Engineers to join our UK team at our Crawley sites. The Safety Engineer provides technical safety input to the project/product team, is responsible for developing and execution of safety engineering activities in accordance with the company’s process, applicable industry standards, best practices and sharing expert knowledge. As a safety engineer working within Flight Avionics, you will have the opportunity to work with a team of engineers focused on the development, delivery and support of products and programmes to a wide variety of customers in the aerospace sector; covering both the Civil and Military domains. This includes:&nbsp; <ul> <li>The development of our next generation Mission Management Systems or Secure Information System for military helicopter platforms</li> <li>The continuing support and sustainment of our in-service products, including Avionics Mission Systems, Secure Intercom Systems.&nbsp;</li> </ul> Key&nbsp;tasks/Responsibilities: <ul> <li>Supporting Project Design Authorities by delivering complex safety programmes associated with a variety of Thales products, systems and services.</li> <li>Applying and leveraging your knowledge of Systems Safety Engineering to complex systems.</li> <li>Undertaking Systems Safety activities and assessment to influence design.</li> <li>Generating or conducting updates to safety cases and other key safety artefacts.</li> <li>Working in multidisciplinary project/product teams to identify and manage hazards and risks.</li> <li>Working with Bid teams to develop estimates and safety strategies for future business ventures.</li> </ul> About You <ul> <li>You will be able to work across a range of activities at various stages of the systems engineering lifecycle.</li> <li>You will thrive on doing something different every day and be comfortable with ambiguity.</li> <li>You will have a strong desire to learn new things.</li> <li>You will be a good communicator at all levels, able to understand and decompose complexity and present it in simple terms. &nbsp;</li> </ul> Here’s What You’ll Need <ul> <li>A degree, or equivalent qualification, in a relevant subject area.</li> <li>Experience of Systems Safety Engineering activities in a complex, safety focussed and regulated organisation, such as rail, aerospace, nuclear or oil &amp; gas.</li> <li>Experience of preparing complex Safety Cases and familiar with ALARP principles and arguments.</li> <li>Demonstrable experience of undertaking Systems Safety activities including System Fault Tree Analysis (FTA), Event Tree Analysis (ETA), Common Cause Failure Analysis, Functional Failure Analysis (FFA), Failure Modes Effects and Criticality Analysis (FMECA), Hazard Logs and System Hazard Analysis Reports.</li> <li>Ability to work collaboratively in an engineering development environment, ensuring Systems Safety compliance is achieved throughout the project life cycle.</li> <li>Experience in the application of standards such as EN 50126, EN 50128, EN 50129, IEC 61508, Def Stan 00-056, Def Stan 00-051, ARP4761, DO178, DO254 etc.</li> <li>Professional qualification or working towards professional qualification (e.g. IEng/CEng)</li> </ul> Security Clearance statement:&nbsp; Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a> To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. What we can offer We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. The Work Environment At Thales, we believe in flexible SMART working and have the expectation this role will be delivered through a combination of remote and office based collaborative working. When working in the office, you will be based at the largest Thales site in the UK, featuring access to a wide variety of resources including manufacturing, environmental and electromagnetic test facilities and specialised laboratories. The modern site includes a subsidised restaurant, a café, break out spaces, bicycle storage facilities and more Benefits at Thales: Alongside a competitive base salary, we offer a benefits package, which includes; <ul> <li>Half day every Friday, usually finishing around 13:00pm</li> <li>Hybrid working</li> <li>Pension Scheme</li> <li>28 days annual leave (Plus Bank Holidays)</li> <li>Life Cover</li> <li>Progression and Development Opportunities</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities.</li> </ul> Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. #LI-RS1 In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.&nbsp;To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact&nbsp;<a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a>&nbsp;for mid to senior roles, or the&nbsp;<a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles. Great journeys start here, apply now!

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