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Vacancy NameBrand &amp; Events ManagerVacancy NoVN1892Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionBrand and Events Manager 14 months FTC About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Manage the external events function for the organisation to ensure there is a proactive, centralised programme that aligns with our strategic objectives. • Accountable for our events and speaker strategy, ensuring it meets our strategic objectives and helps to build our brand and reputation. • Develop and implement an integrated content strategy that maximises ROI, aligns with our purpose, supports the identified objectives, and grows our brand. • Uses data and analytics to identify, implement, evaluate and improve any events. • Manage sponsorship for events in line with strategic objectives and speaker plan. • Oversee the creation of event marketing materials, such as flyers, invitations, banners and merchandise. • Create and manage event budgets, tracking expenses and ensuring cost-effectiveness. What we’re looking for: • Demonstrable experience of marketing campaigns, partnership working and stakeholder engagement • Knowledge of current best practice in marketing • Demonstrable experience of events management • Experience of segmentation and marketing metrics • Understanding of creative and cost-effective events management • Recent track record in the design and delivery of creative and impactful marketing • Experience of working in a project environment What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

Brand & Events Manager: People's Partnership

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

IT Service Support Manager: People's Partnership

Vacancy NameAP ManagerVacancy NoVN1948Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionAccounts Payable Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: The purpose of the Finance Operations team is to ensure that all accounting entries for the People’s Partnership Group of companies are completed accurately and in a timely fashion. Timelines are dictated by regulatory, statutory or local guidelines and these are adhered to at all times. Control is maintained and demonstrated by preparing daily, monthly, and annual reconciliations, and reviewing the output on a regular basis. The role holder will form an integral part of the Accounts Payable team, managing the end-to-end P2P process within the Finance Operations team. What we’re looking for: • Proven experience in accounts payable, with a track record of managing AP processes and teams. • Experience with ERP systems (e.g., Business Central or similar ERP systems). Desirable to have experienced system change/process transformation. • Ability to work independently and manage multiple priorities. • Excellent communication and interpersonal skills. • Strong attention to detail and problem-solving abilities. • Proficiency in Microsoft Excel and other financial tools. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

AP Manager: People's Partnership

Vacancy NameCustomer Service Executive - Employer AdminVacancy NoVN1950Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: • Generous pension contributions with an employer contribution of up to 14% • Real living wage • Income protection, critical illness cover &amp; death in service insurance • Employee healthcare • Parental and adoption leave • Learning &amp; development opportunities and study support • Travel season ticket loans • Grab &amp; Go Deli Café • Volunteering days and charity payroll giving • Onsite gym • Ride-to-Work scheme • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Employer Admin: People's Partnership

Salary: Competitive Hours: 37.5 per week, Monday to Friday Location: Flexible working, with up to 3 days per week at our VHQ in Crawley Contract: Permanent Closing Date: 23rd January 2026&nbsp;<h2>In a nutshell</h2>&nbsp;At Virgin Atlantic, we believe everyone has the potential to take on the world. Our ambition is to be the most loved travel company, and as we enter an exciting new phase of growth, we’re challenging conventions with bold thinking, innovation and purpose. If you’re ready to shape the future of digital travel experiences, maximising the benefit of GenAI we’d love to hear from you.This is a senior leadership role responsible for transforming the performance and experience of Virgin Atlantic’s digital web ecosystem — from inspiration through to booking — across all digital channels.You will define and lead the end-to-end web strategy, ensuring our website delivers seamless, inspiring and commercially successful journeys that reflect our premium brand. You will be responsible for ensuring we innovate at pace maximising the benefit of GenAI capabilities. With a deep understanding of customer needs and commercial performance, you will create a high-impact roadmap that brings together flights, holidays, loyalty and content into one cohesive experience.You will be accountable for delivering measurable improvements in customer satisfaction, conversion and business value. Leading a multidisciplinary team of internal and external experts across product, design, engineering, marketing and analytics, you will ensure the platform consistently exceeds customer expectations. You will continuously evaluate and apply the latest GenAI developments, ensuring we stay at the forefront of innovation.This role has direct leadership responsibility for Digital Product Managers / Owners and the Design team. You will set the vision for product and design excellence, accessibility, usability and consistency across platforms, embedding design throughout the product development lifecycle to drive tangible business outcomes.As a senior digital leader, you will represent Digital Product at senior forums, influencing decision-making at SLT and Executive level, while building a high-performing, inclusive and future-focused team.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Own the product vision and strategic roadmap for the web experience, from inspiration to booking</li><li>Define clear KPIs for conversion, engagement and end-to-end journey performance</li><li>Develop compelling, data-driven business cases to support investment decisions</li><li>Embed GenAI tools and capabilities into product and design ways of working to accelerate discovery, experimentation and delivery</li><li>Align experience outcomes with commercial performance and brand standards</li><li>Champion digital-first thinking across the organisation</li><li>Use analytics, experimentation and A/B testing to optimise journeys and drive continuous improvement</li><li>Maintain clear visibility of performance and roadmap progress at SLT level</li><li>Translate strategy into clear, prioritised roadmaps, OKRs and quarterly plans</li><li>Lead prioritisation and planning across squads, ensuring high-impact delivery</li><li>Ensure effective use of agile ways of working</li><li>Build strong partnerships with engineering, marketing, commercial, loyalty, data and content teams</li><li>Set and evolve the design vision across all digital platforms</li><li>Lead and grow the Design team, embedding design systems, accessibility and usability standards</li><li>Govern UX, UI and visual consistency across squads</li><li>Champion a culture of design excellence and user-centred thinking</li><li>Lead, coach and inspire multidisciplinary teams across product and design</li><li>Set clear goals and stretch ambitions for product excellence</li><li>Foster a culture of high performance, collaboration and continuous learning</li><li>Represent Digital Product in strategic, investment and governance forums</li><li>Stay ahead of digital, UX and technology trends, bringing innovation through personalisation, GenAI and platform evolution</li><li>Represent Virgin Atlantic externally within digital and product leadership communities</li><li>Model leadership behaviours aligned to Virgin Atlantic’s values</li></ul>&nbsp;<h2>About you</h2>&nbsp;<ul><li>Significant experience owning digital product strategy, delivery and optimisation</li><li>Proven track record delivering high-performing web platforms and ecommerce journeys</li><li>Strong background in UX, UI and product design leadership</li><li>Deep experience using customer data, analytics and experimentation to drive outcomes</li><li>Commercially astute, with experience managing digital investment and budgets</li><li>Proven ability to lead cross-functional teams in agile environments</li><li>Confident, inspiring leader with strong stakeholder management skills</li><li>Excellent communication and influencing skills at Executive and Board level</li><li>Experience in ecommerce, travel or customer-centric digital platforms</li></ul>&nbsp;<h2>Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life — and so do our colleagues. We’re proud to be an equal opportunities employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world, regardless of age, gender, gender identity or expression, ethnicity, sexual orientation, disability, religion or belief.We’re committed to creating an inclusive environment where everyone feels they belong and can thrive.If you need any adjustments or support at any stage of the recruitment process, please let us know. You can contact our team at <a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>, confident that your individual needs will be fully supported.

Senior Digital Product Manager: Virgin Atlantic

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: Permanent Closing date: 19th January&nbsp;<h2>In a nutshell</h2>&nbsp;Are you ready to lead the charge in shaping how Data &amp; AI are governed at Virgin Atlantic?As the Manager – Data &amp; AI Governance, you'll sit at the heart of our data ecosystem, responsible for developing, operationalising, and continuously evolving our enterprise-wide Data &amp; AI Governance Framework.You’ll spearhead the creation and evolution of our Enterprise Knowledge Graph, shape and govern data access personas and policies, and drive Responsible &amp; Ethical AI standards, while embedding a strong governance culture across the organisation.We’re specifically seeking a candidate with hands-on experience activating Data &amp; AI Governance from concept to reality, creating the first fully working version of our Data &amp; AI governance framework, ideally in Travel, Retail or Hospitality sectors, with practical experience implementing Ethical AI practices. Experience with Databricks and Microsoft stack is advantageous.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Design, implement and evolve the Data &amp; AI Governance Framework.</li><li>Develop and maintain the Enterprise Knowledge Graph</li><li>Collaborate with teams from various departments to define data governance requirements and standards.</li><li>Establish and govern data access personas and policies.</li><li>Roll out Responsible &amp; Ethical AI standards and controls.</li><li>Drive governance culture via training, workshops and communities of practice.</li><li>Maintain metadata, catalogue, lineage and quality management practices.</li><li>Partner with DPO, InfoSec, Engineering and Platform teams.</li><li>Resolve data quality issues and support data stewardship.</li><li>Provide governance expertise across working groups and forums.</li></ul>&nbsp;<h2>About you</h2>&nbsp;Essential:<ul><li>Experience in both Data Governance and AI Governance, with the ability to apply these disciplines in complex, multi-stakeholder environments.</li><li>Hands-on experience scaling Data and AI governance frameworks from concept to operational reality as an individual contributor within large organisations.</li><li>Practical industry experience in Travel, Retail or Hospitality, or similarly fast-paced, customer-centric sectors.</li><li>Experience implementing Responsible and Ethical AI standards, including designing and operationalising controls that support safe and compliant AI use.</li><li>Strong understanding of metadata, lineage, data lifecycle management, data quality, and governance policy design.</li><li>Knowledge of GDPR, the EU AI Act, and emerging AI governance and regulatory frameworks, with the ability to interpret and translate these requirements into practical governance processes.</li><li>Working knowledge of AI ethics, AI regulatory alignment, AI risk frameworks, AI lifecycle governance, monitoring of AI models and GenAI adoption considerations.</li><li>Ability to influence confidently at VP level and above, and to build effective partnerships with engineering, security, DPO and business stakeholders to drive adoption and compliance.</li></ul>Advantageous:<ul><li>Experience with Databricks, Unity Catalog, Purview or the broader Microsoft data ecosystem.</li><li>Background in Responsible AI policy creation and implementation, including model monitoring and assurance practices.</li></ul>&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.

Manager - AI and Data Governance: Virgin Atlantic

Location: Hybrid working, 3 days per week from our Crawley offices Hours: Full Time, 37.5 hours per week. Monday to Friday Contract Type: Permanent Closing Date: 25th January 2026&nbsp; At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. &nbsp;If you’re ready to bring bold ideas to life and help shape the voice of our brand at the highest levels of the business, read on. &nbsp;&nbsp;<h2>In a nutshell</h2> The Analytics Specialist for Virgin Atlantic Holidays will be responsible for transforming customer and operational data into actionable insights that drive strategic decision-making and performance optimisation.&nbsp;This role focuses on delivering high-quality analysis, reporting, and dashboards that enhance guest understanding, engagement, campaign effectiveness, and business profitability. Acting as a key bridge between data, marketing, commercial and Virgin Atlantic Holidays product functions, the role ensures analytics play a central part in shaping our holiday propositions, communications and experiences. The role will champion the use of advanced analytics and AI to enhance customer lifetime value, improve targeting precision, and drive growth across Virgin Atlantic Holidays’ key segments The position demands curiosity, technical rigour, and the ability to translate complex datasets into clear narratives that influence stakeholders across the business&nbsp;<h2>Day to day</h2> • Develop reporting dashboards that improve our understanding of Holidays guests • Develop our insight capability and how we can quickly translate this into meaningful business actions • Understand trends that lead to potential business risks &amp; opportunities working collaboratively to validate and provide actionable recommendations • Enrich our business segmentation with Holidays guest data and how we can track core guest segments • Create the guest narrative to create recommendations on how we can effectively target and grow the Holidays core segments • Champion the development of our guest segments and how these relate to Holidays growth • Collaborating with CRM Design, Journeys &amp; Holiday teams, develop holidays guest insight linked to guest journeys and the lifecycle we want to develop • Create activity performance dashboards and recommendations to optimise performance post activity&nbsp;&nbsp;<h2>About You</h2> Essential attributes • Proven experience in an analytical or insight-driven role, ideally within travel, retail, or digital marketing • Strong proficiency in SQL, Power BI (or equivalent data visualisation tools), and data manipulation within large, complex datasets • Deep understanding of marketing data platforms, customer segmentation, and campaign performance measurement • Demonstrated ability to translate data findings into commercial recommendations and influence decision-making • Excellent communication skills, capable of presenting insights to both technical and non-technical audiences Preferred attributes • Experience within a CRM, loyalty, or customer engagement environment. • Understanding of digital and offline campaign performance metrics (e.g. NPS, revenue attribution, engagement) • Familiarity with data governance, testing frameworks, and “test and learn” optimisation methodologies. • Degree in Mathematics, Statistics, Economics, or related discipline (or equivalent work experience)&nbsp;Does the above sound like you? Then we'd love to hear from you! &nbsp;&nbsp;<h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.&nbsp;&nbsp;<h2>Our recipe for Leadership</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

CRM Analyst: Virgin Atlantic

Job Description:Overview AFML is expanding, and we’re looking for a motivated&nbsp;Projects Administrator&nbsp;to join our dynamic and fast-growing division. This is an exciting opportunity to play a key role in supporting with the day-to-day tasks of our projects team and ensuring the smooth running of our operations.As part of a collaborative and forward-thinking team, you’ll be involved in a variety of administrative, coordination, and communication tasks that help drive all successes within the division. We’re seeking someone who is highly organised, proactive, and eager to contribute to a business that’s evolving and making a real impact in its field.If you thrive in a busy environment, enjoy supporting diverse projects, and want to grow your career within an ambitious company, we’d love to hear from you’Responsibilities<ul><li>Manage and maintain project documentation, ensuring accuracy and accessibility</li><li>Coordinate schedules, meetings, and appointments related to ongoing projects</li><li>Prepare reports for Clients as required</li><li>Handle data entry tasks with precision</li><li>Respond professionally to phone inquiries</li><li>Organise files, records, and other administrative materials in a systematic manner</li><li>Assist with invoicing, billing, and financial record keeping as required</li><li>Support team members with administrative tasks to facilitate project progress</li><li>Ensure timely follow-up on action items and project deadlines&nbsp;</li></ul>Qualifications<ul><li>Proven office experience with a strong understanding of administrative procedures</li><li>Proficient computer skills, including Microsoft Office (Word, Excel, PowerPoint)</li><li>Excellent organisational skills with the ability to prioritise tasks effectively</li><li>Strong typing skills for efficient data entry and document preparation</li><li>Previous clerical experience is highly desirable</li><li>Exceptional phone etiquette and communication skills</li><li>Familiarity with data management systems and basic financial record keeping is advantageous</li><li>Comfortable working in a fast paced creative environment</li></ul>&nbsp;This role is ideal for motivated individuals eager to contribute to a professional team while enhancing their administrative capabilities in a supportive environment.&nbsp;

Projects Administrator: AFML

<h2>Your Role</h2>The Gatwick School is looking to recruit a dynamic, enthusiastic and experienced Pastoral Leader on a permanent, full-time, term-time only basis to continue inspiring young minds.This is an exciting role operating within the secondary phase of our all-through school. It is an integral role ensuring the wellbeing and academic success of students, maintaining high standards of discipline and fostering a positive school environment.We would love to hear from you if:<ul><li>you are enthusiastic and committed to working as part of a team</li><li>you have a passion for working with children and are committed to raising the achievement of all students</li><li>you have excellent communication and interpersonal skills</li><li>you have a good level of education (GCSE level 4 or above in English and Maths, or equivalent)</li><li>you have a commitment to the school and Trust's ethos and values</li></ul>In return for your passion and commitment, we offer:<ul><li>A supportive team who place our values of chances, choices, and culture at the centre of all that we do with a commitment to raising pupil achievement and aspirations</li><li>Extensive professional development opportunities, including Aurora Trust-wide CPD</li><li>Fringe allowance</li><li>Two week half term</li><li>All-through primary and secondary with opportunity for input on curriculum development</li><li>Exciting opportunities to work with primary colleagues on enrichment days to enhance secondary readiness for children</li><li>A spacious well-equipped and well-resourced learning environment</li><li>A skilled and committed SLT who are devoted to improving outcomes for all children and staff</li><li>The opportunity to be part of a multi-academy trust that has collaboration at its heart and will support you every step of the way</li><li>Enhanced paternity leave, in excess of the Green and Burgundy Books</li><li>Aurora Academies Advantage scheme - this includes access to free and confidential advice on a range of topics via the Employee Assistance Programme, online GP service, cycle to work scheme, discounts to high-street shops and health and well-being support</li></ul>If you are interested in finding out more, we strongly suggest that you arrange a tour of the school - please contact Krissel van Rooyen on <a href="mailto:info@thegatwickschool.org.uk" target="_blank">info@thegatwickschool.org.uk</a> or 01293 538779.We reserve the right to close this advert early if we receive suitable applications. Therefore, we recommend submitting you application as soon as possible.Please note that we can only accept applications submitted through our recruitment platform, SAMPeople Recruit, so kindly apply there.<h2>Qualifications</h2>GCSE Maths and English grade 4-9 (A-C) or equivalentessentialDesignated Safeguarding Lead (DSL) training, or willingness to undertakeessentialFoundation degree, or equivalent, or working towardsdesirable<h2>Skills</h2><h3>Abilities, Skills and Knowledge</h3>Ability to work in an organised and methodical manneressentialKnowledge or awareness of the Local Authority's Continuum of NeedessentialAbility to work effectively and supportively as a member of the school teamessentialAbility to maintain confidentiality on all school mattersessentialAbility to create and maintain an appropriate environment which ensures the safety of all users of the schoolessentialAbility to remain calm and patient under pressure, whilst working to deadlinesessentialAbility to create and maintain high-quality and accurate recordsessentialAbility to use language and other communication skills that pupils can understand and relate toessentialAbility to utilise ICT effectively and efficiently in your workessentialAbility to lead and inspire a team in order to support high-quality pastoral careessentialAbility to work on your own initiativeessentialAbility to be flexible while responding to the ever-changing needs of pupils.essentialAbility to use a mature and sensitive manner and excellent interpersonal skillsessentialAbility to work with, and impact on parental/carer engagement.essentialAbility to think strategically and creativelyessentialAbility to demonstrate active listening skillsessentialKnowledge of SEN Code of PracticeKnowledge of the ‘Six Principles of Nurture’Knowledge of strategies to recognise and reward efforts and achievements towards self-reliance that are appropriate to the age and development stage of the pupils<h3>Experience</h3>Experience of establishing positive relationships with children and/or young peopleessentialAbility to offer constructive feedback to pupils, to reinforce self-esteemessentialPrevious experience in a similar roleExperience of working with young people with behaviour that may challengeExperience of supporting pupils in a classroom environment, including those with special educational and behavioural needsExperience of supporting pupils in a classroom environment, including those with special educational and behavioural needsExperience of working with young people that may require support to engage in their learning and achieve positive relationships with peers and staffSuccessful partnership working with other schools and/or academies, external agencies, and stakeholders<h3>Experience of working in a team</h3>Experience of working successfully as part of a teamessential<h3>Experience/Knowledge</h3>Knowledge of, or willingness to learn, the legal and organisational requirements for maintaining health, safety, and security of yourself and othersessentialKnowledge of local and national safeguarding requirementsessential<h3>Personal Attributes</h3>Display a commitment to, and an ability to contribute to, the protection and safeguarding of children and young peopleessentialA commitment to inclusion and equal opportunitiesessentialA passion for working with and supporting children and/or young peopleessentialModel behaviour, attitudes, and dress that set the best possible example to pupilsessentialWillingness to participate in further training and development opportunities offered by the school, Aurora Academies Trust and the countyessentialFlexibility in the approach to work and the demands of the post and to be adaptable to the changing circumstances of the schoolessentialA commitment to giving pupils and families the opportunity to reach their full potentialessentialA commitment to the school's vision, values, and ethosessentialA commitment to Aurora Academies Trust vision, values, and ethosessential<h2>Attachments</h2><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=ddfabf1e-de0e-b6cf-754a-3a1323c0166a&amp;fileName=Aurora+Academies+Flyer+Recruitment.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">Aurora Academies Advantage SchemeAurora Academies Flyer Recruitment.pdf</a>&nbsp;<a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=ddfabf1e-de0e-b6cf-754a-3a1323c0166a&amp;fileName=Aurora+Academies+Flyer+Recruitment.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">download</a><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=a83bfbcb-d959-0321-6ed2-3a1eb5b0e22d&amp;fileName=Pastoral+Lead+JD+%26+PS.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">Job Description and Person SpecificationPastoral Lead JD &amp; PS.pdf</a>&nbsp;<a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=a83bfbcb-d959-0321-6ed2-3a1eb5b0e22d&amp;fileName=Pastoral+Lead+JD+%26+PS.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">download</a><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=6718a50e-ad2b-36fd-dba1-3a1eb5b14b7c&amp;fileName=TGS+Recruitment+Pack+2025.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">TGS Recruitment PackTGS Recruitment Pack 2025.pdf</a>&nbsp;&nbsp;<h2>About Us</h2>&nbsp;&nbsp;The Gatwick School opened in 2014 as an all-through primary and secondary school, located just a few minutes south of London Gatwick Airport. We currently have over 1000 pupils in the school. In the secondary phase, we are four-form entry throughout Years 7-11, whilst our Primary phase is two-form entry from Reception to Year 6. Our pupils are drawn from Crawley, Horsham, East Sussex and Surrey.Under new leadership since September 2023, the school has undergone rapid improvement, and has ambitious plans for creating the best possible experience for our students, equipping them with all the skills they need for success, both now and in the future. We want all students and staff to be proud members of our TGS family. At its core, The Gatwick School stands as two small schools, one BIG family. In our recent Ofsted inspection (May 2024) Ofsted wrote “Pupils feel part of ‘one big family’ in this ambitious and unique all-through school”. We believe in providing students with chances and choices, and a truly unique culture of inclusivity and ambition, which enables all to thrive. In this culture, all members of the TGS will have more chances, so they can have more choices in their future.The Gatwick School opened in 2014 as a unique all-through school serving both primary and secondary students. We currently educate over 1,000 pupils, with a two-form entry in our Primary phase (Reception to Year 6) and a four-form entry throughout Years 7 to 11 in our Secondary phase. As one of the few schools in the country offering continuous education from age 4 to 16, we take great pride in supporting our pupils’ academic journey and personal growth from early childhood through to young adulthood.Under new leadership since September 2023, the school has undergone rapid improvement, and has ambitious plans for creating the best possible experience for our students, equipping them with all the skills they need for success, both now and in the future. We want all students and staff to be proud members of our TGS family.At its core, The Gatwick School stands as two small schools, one BIG family. In our recent Ofsted inspection (May 2024) Ofsted wrote “Pupils feel part of ‘one big family’ in this ambitious and unique all-through school”. We believe in providing students with chances and choices, and a truly unique culture of inclusivity and ambition.&nbsp;‘I love working at TGS because it truly feels like one big family. It’s not often you find a workplace where, the support we give each other is so exceptional. We come together during challenging times and take time to celebrate the good moments as well. It makes it easy to show up every day when you have such a strong, caring team around you.’Vicki Haridimou&nbsp;<h2>Safeguarding Information</h2>&nbsp;Aurora Academies Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure &amp; Barring Service (DBS) checks and satisfactory references. Online searches will also be carried out on shortlisted candidates.&nbsp;Aurora Academies Trust is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.

Pastoral Leader: The Gatwick School

Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>&nbsp;&nbsp;Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.&nbsp;&nbsp;

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